Return policy
Our Return Policy
We have received a few questions, most of them were saying: "Can I try it on? But can I return to you if I'm not into it?"
We offer free returns or exchanges within 30 days from the date you've received all your item(s). You can try them on and look in the mirror to see how wonderful you are in them, but if you genuinely are not a fan, please send them back to us with care. All items must be unwashed, unaltered, and placed in original packaging.
Please note that the original shipping cost and shipping insurance is non-refundable. For customers from the United States, Canada, Germany, and the United Kingdom, we'll mail you a prepaid return label once your return request is approved. If you are in countries besides these three regions, please get in touch with us via [email protected].
How do I return or exchange any item?
Follow the steps below to complete the return or exchange process:
Step 1: Email us via [email protected] with your name, order number, and email address you used when filling in the information at checkout. We understand you are in a hurry, but please give us time to reply. We will get back to you as soon as possible.
Step 2: Place your items into the original packaging, and make sure they are unwashed, and unaltered.
Step 3: Deliver your package to a certified shipping carrier. Be sure to get a receipt and tracking code, so we know you are sending items to us.
Step 4: Once we receive your package, we will return your purchases for refunds and ship other products for exchange.
And hooray, you are done! No more step 5!
Mail: [email protected]